Privacy policy

Privacy Policy
Last updated: 21 July 2025

1. Who We Are

Spring Pet Products operates this website and store (springpet.co), along with all related content, features, tools, and services (collectively, the "Services"), to provide you with a curated and secure shopping experience. The Services are powered by Shopify, which enables us to deliver our products and interact with you.

By accessing or using our Services, you confirm that you’ve read and understood this Privacy Policy and agree to how we collect, use, and share your personal information.

 

2. What This Policy Covers

This Privacy Policy explains how we collect, use, and share personal information when you:

  • Visit or interact with our website

  • Make a purchase or complete a transaction

  • Communicate with us via email or other channels

If any conflict arises between this Privacy Policy and our Terms of Service, this Privacy Policy applies when it comes to handling your personal information.

 

3. Personal Information We Collect

“Personal Information” means any information that identifies you or could reasonably be linked to you. It does not include anonymous or de-identified data. Depending on how you use the Services, we may collect:

3.1. Contact Details

  • Name, email, phone number

  • Billing and shipping addresses

3.2. Financial Information

  • Payment card details, payment method, and transaction data

3.3. Account Information

  • Login details, preferences, and security questions

3.4. Purchase & Usage Information

  • Products viewed, added to cart or purchased

  • Purchase history, returns, and order status

  • Customer service communications

3.5. Device & Technical Data

  • IP address, browser type, device type

  • Time zone and how you interact with the website

  • Cookies, web beacons, tags, and pixels

 

4. Where We Collect Information From

We collect personal information from:

  • You, when you visit, register, or make a purchase

  • Your device, automatically through cookies or similar tools

  • Service providers who support our business

  • Third-party partners, such as advertising platforms or Shopify

 

5. How We Use Your Information

Depending on your interaction with us, we may use your information to:

Provide & Improve the Services

  • Fulfill orders and process payments

  • Create and manage your account

  • Personalize your experience and recommend products

  • Respond to support queries

Marketing & Advertising

  • Send promotional emails or offers

  • Show relevant ads based on your browsing or purchase history

  • You can opt out anytime using the unsubscribe link in emails

Security & Fraud Prevention

  • Authenticate your identity

  • Monitor for suspicious or harmful activity

  • Protect our systems and your data

Legal Compliance

  • Meet legal obligations or respond to lawful requests

  • Resolve disputes or enforce our Terms

 

6. How We Share Your Information

We may share your personal information with:

  • Shopify, our ecommerce platform provider (Shopify Privacy Policy)

  • Service providers, such as delivery companies, payment processors, and customer support platforms

  • Marketing and analytics partners, including Google Analytics (opt out here)

  • Legal or government authorities, when required by law

  • Business partners or acquirers, in the event of a merger, reorganization, or sale

Shopify may use data collected across multiple merchants to provide enhanced services. In these cases, Shopify controls that data. You can exercise your rights through Shopify’s Privacy Portal.

 

7. Data Storage & Retention

We keep your personal information only as long as needed to:

  • Provide you with the Services

  • Comply with legal or contractual obligations

  • Resolve disputes or enforce our terms

We use appropriate security measures to protect your data. However, no system is 100% secure, and we advise against sending sensitive information over unsecure channels.

 

8. Children’s Privacy

Our Services are not intended for children. We do not knowingly collect data from anyone under the age of 16. If you believe a child has provided us with their personal information, please contact us to request deletion.

 

9. International Transfers

Your personal information may be transferred outside your country, including to the US and other jurisdictions where data protection laws may differ. When we transfer data, we use appropriate safeguards like Standard Contractual Clauses or similar legal mechanisms.

 

10. Your Rights

Depending on where you live, you may have rights to:

  • Access or receive a copy of your personal information

  • Request correction of inaccurate data

  • Request deletion of your data

  • Withdraw consent or opt out of marketing communications

  • Lodge a complaint with your local data authority

To make a request, contact us at info@springpet.co. We may need to verify your identity before responding.

 

11. Third-Party Links

Our website may include links to third-party websites. We’re not responsible for their privacy practices. Please review their policies before sharing any personal information.

 

12. Complaints

If you have a concern or complaint, you can contact us directly or lodge a complaint with South Africa’s Information Regulator:
https://justice.gov.za/inforeg/

 

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will post any updates here and revise the “Last updated” date at the top of the page.

 

14. Contact Us

If you have any questions or would like to exercise your privacy rights, you can contact us here.

Phone: 082-828-6568
Address: 9 Heerengracht Road Bergvliet Cape Town